Cancellation and Refund Policy

• Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.

What CAN be Refunded:

• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.

• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.

• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

What CANNOT be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.

• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes." Please carefully review the "Special Notes" of your tour prior to booking. Please know that Earth CoLab will always adhere to individual tour policies when applicable.

Cancellation Made Within

6 days prior to departure -  Non-refundable
7-15 Days Prior to Departure Date - 25% of total purchase amount can be refunded
16-24 Days Prior to Departure Date - 50% of total purchase amount can be refunded
25 or more Days Prior to Departure Date - 75% of total purchase amount can be refunded

Refund Policy

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.

• The notification day and departure day are NOT counted. Eg. If the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.

• If a tour is scheduled to depart within the next 6 days, we will not change a traveler's departure date and will not offer a refund.

• All cancellations must be made directly with Tours4Fun, not with tour providers.

• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler's check/cashier's check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

• For full-refunds made by customers, we need to deduct a 3% transaction fee if you make payment via credit card or paypal when booking.

Free Cancellation

Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.

• Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.

How to Cancel a Reservation

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. 

• Cancellation must be made by  emailing us info@earthcolab.com